Terms and Conditions

Please take a minute to read our terms and conditions carefully. By using our services you are agreeing to them.

 

PURCHASE INFORMATION

Please note we cannot cancel orders. 

When placing orders please make sure all entered details are correct, as these cannot be changed after the order is placed. 

 

SHIPPING INFORMATION

Unfortunately we are unable to state whether international orders will have to pay customs fees, as this is up to each courier. Furthermore all customs will be payable by the customer and not Glow Out. 

We do not guarantee any shipping times, as in this case of delays with the courier, we are not liable for this. 

 Please note during holiday seasons and bank holidays, there may be delays with the courier, which we are not liable for. 

 

RFUNDS AND RETURNS

As we are a cosmetics company we do not accept returns.

If your parcel is sent back to us, a refund of ONLY the cost of the products will be returned. Please note we are not liable for refunding shipping costs as the shipping service has been provided and paid for already. 

If you have received a broken or damaged item, please email us at the soonest possibility, and we will work with you to resolve the issue.